Supporting you

Materials to make your job easier

Our downloadable resources cover a range of topics to help you better understand and manage your business’s water usage, whether your goal is to reduce your bills, ensure your water supply is safe and hygienic, or learn more about how your water systems could be improved.

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Local Lockdown Guide – Water

Get your local lockdown water plan started with this guide.


Flushing Log & Guidance

Our guidance for flushing your water systems & log sheet for recording


Water Systems Flushing Infographic – COVID-19

During the COVID-19 pandemic buildings are either empty, partially closed or have reduced occupancy. Download the infographic with our advice on what to do.


ISO certificates

Our AFAQ certification, the ISO 9001 international standard, enables us to highlight the performances of Northumbrian Water Group and the quality of its products and services.

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Buyers Guide

A Buyer’s Guide to Using the Code of Conduct for Service Providers

The Code of Conduct ensures service providers establish and maintain appropriate management systems delivering a consistent quality of service provision for the control of legionella.

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HSEQ policy statement 2019

This document outlines Northumbrian Water Group`s priority given to health and safety at work and its consistent thread running through the whole of the business of Everyone Home Safe Every day.


Employee Liability Insurance £25M – 2020

Confirmation of insurance – this is a certificate of liability insurance that summarises Northumbrian Water Group's insurance policy and provides proof of our insurance coverage and limits.

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LCA Certificate

LCA Certificate of Registration


Tankered Waste Process Map

Follow these simple steps to ensure your waste is dealt with securely, legally and sustainably.


When to Sample for Legionella

Hot and cold water systems: Do you know when to sample for Legionella?


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Desktop Audit: Your First Step on the Water Efficiency Journey

A desktop audit is an analysis of your site’s water usage, designed to identify areas in which cost cutting measures could be implemented, without the need for a site visit.

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Understanding Legionella Management

Here are the questions you should be asking to ensure your business remains compliant and your staff and building users are safe from legionella-related illness.